Browse Books: Business & Economics / Customer Relations

The Effortless Experience: Conquering the New Battleground for Customer Loyalty By Matthew Dixon, Nick Toman, Rick DeLisi Cover Image
The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Hardcover)
By Matthew Dixon, Nick Toman, Rick DeLisi
$29.95
Available to Order from Supplier: Arrives at Store in a Week(ish)
Service Design By Andy Polaine, Lavrans Lovlie, Ben Reason Cover Image
Service Design (Paperback)
By Andy Polaine, Lavrans Lovlie, Ben Reason
$49.99
Available to Order from Supplier: Arrives at Store in a Week(ish)
Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty (J-B Lencioni #33) By Patrick M. Lencioni Cover Image
Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty (J-B Lencioni #33) (Hardcover)
By Patrick M. Lencioni
$26.00
Available to Order from Supplier: Arrives at Store in a Week(ish)
Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days By Joey Coleman Cover Image
Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days (Hardcover)
By Joey Coleman
$28.00
Available to Order from Supplier: Arrives at Store in a Week(ish)
Whoever Tells the Best Story Wins: How to Use Your Own Stories to Communicate with Power and Impact By Annette Simmons Cover Image
Whoever Tells the Best Story Wins: How to Use Your Own Stories to Communicate with Power and Impact (Hardcover)
By Annette Simmons
$27.99
It's Complicated--Contact Us for More Information
Customer Experience 3 By Naeem Arif (Editor), Andrew Priestley (Editor) Cover Image
Customer Experience 3 (Paperback)
By Naeem Arif (Editor), Andrew Priestley (Editor)
$17.99
Available to Order from Supplier: Arrives at Store in a Week(ish)
Because of how it is sold to us we cannot accept a return of this title.
The Referral of a Lifetime: Never Make a Cold Call Again! (The Ken Blanchard Series - Simple Truths Uplifting the Value of People in Organizations #10) By Tim Templeton, Ken Blanchard (Foreword by) Cover Image
The Referral of a Lifetime: Never Make a Cold Call Again! (The Ken Blanchard Series - Simple Truths Uplifting the Value of People in Organizations #10) (Paperback)
By Tim Templeton, Ken Blanchard (Foreword by)
$22.95
Available to Order from Supplier: Arrives at Store in a Week(ish)
For the Win, Revised and Updated Edition: The Power of Gamification and Game Thinking in Business, Education, Government, and Social Impact By Kevin Werbach, Dan Hunter Cover Image
For the Win, Revised and Updated Edition: The Power of Gamification and Game Thinking in Business, Education, Government, and Social Impact (Paperback)
By Kevin Werbach, Dan Hunter
$18.99
Available to Order from Supplier: Arrives at Store in a Week(ish)
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change) By Clayton M. Christensen Cover Image
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change) (Hardcover)
By Clayton M. Christensen
$35.00
Available to Order from Supplier: Arrives at Store in a Week(ish)
The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value By Peter Fader, Sarah E. Toms Cover Image
The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value (Paperback)
By Peter Fader, Sarah E. Toms
$17.99
Available to Order from Supplier: Arrives at Store in a Week(ish)
Conversations Made Easy: Building Your Playbook for Growing Sales and Connecting with Customers By Chris Jennings Cover Image
Conversations Made Easy: Building Your Playbook for Growing Sales and Connecting with Customers (Hardcover)
By Chris Jennings
$29.99
Available to Order from Supplier: Arrives at Store in a Week(ish)
Powerful Phrases for Effective Customer Service: Over 700 Ready-To-Use Phrases and Scripts That Really Get Results By Renee Evenson Cover Image
Powerful Phrases for Effective Customer Service: Over 700 Ready-To-Use Phrases and Scripts That Really Get Results (Paperback)
By Renee Evenson
$19.99
Available to Order from Supplier: Arrives at Store in a Week(ish)

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